Technical Account Engineer
Job description
As Technical Account Engineer you are part of a Technical account engineers team with technical responsibility of SEKISUI S-LEC customers in whole Europe and Africa. You are responsible in realizing technical customer service and technical support for sales activities, to such an extent that goals in terms of optimal customer service are reached.
About us
Because this is the DNA of what we grew up with and continue to grow with. We have captured this DNA in four working values:
- Connection: we take each other seriously and are trustworthy to each other. We communicate respectfully and with consideration.
- Constructive: we create win-win solutions together. We work together with a positive attitude.
- Ownership: we know our responsibility and take it. We keep our commitments. We always offer a solution; we are flexible and creative.
- Learning: we fail, learn and grow together. We give and receive feedback in a constructive way.
If the DNA of SEKISUI S-LEC suits you.... then you will fit in with us!
In addition, if you have a passion for taking care of the correct processing of invoices, declarations, financial analyses, KPIs and reports, we invite you to apply.
The important tasks and responsibilities are
- contribute as member of the TS team in the development from inception to commercialisation in cooperation with our customers
- provide technical support to your customers at all levels including:
- process information and guidance
- oversee and support trials of new products
- support production start-up at customers
- process troubleshooting
- determine product specifications
- be the window person for all kind of quality and technical problems and be creative enough to find suitable resolutions
- participate and contribute in cross-departmental meetings
- build and maintain strong customer relationships by frequent visiting (approx. 30% of your time / 1~3 days visits) and using your strong social and communication skills
- have a continuous improvement mindset and take initiative to propose new ideas
- maintain the administrational tasks within the scope of your responsibility
- stay updated with market developments, trends and PVB product & processing knowledge
Required Skills and Experience
- a technical background on bachelor or master degree, for instance Chemical or Mechanical engineering
- work experience in the glass or automotive industry is an advantage
- knowledge and experience of MS Office (Word/Excel/PowerPoint) and statistical programs
- proficiency of the English language on mother tongue, additional languages are not required but surely beneficial
- knowledge of IATF 16949 is an advantage
Person profile
- high level of responsibility, innovative, pragmatic, independent, representative
- a firm personality who is able to balance between customer and company interests
- combine social and analytical skills in your customer challenges
Information & recruitment
For more information about our company, please refer to our website: www.s-lecfilm.com.
